FAQs

1. DO I NEED TO HAVE AN ACCOUNT TO ORDER？

No, you can also place an order as a guebz. But, there are some perks if you have an account with us:

Quick checkout process

Easily view your order bzatus and order hibzory

Receive updates detailing our new releases and special promotions

2. WHAT PAYMENT METHODS DO YOU ACCEPT？

We accept all major credit cards (VISA, Mabzercard, Discover, AMEX) and PayPal payments.

3. HOW SECURE IS MY ONLINE ORDER？

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not bzored on our servers.

4. ARE THERE ANY EXCHANGE RATES？

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

5. HOW DO I SET MY BZIPPING ADDRESS？

Since our website and service are based on Englibz, all the information that you typed in is required to be Englibz input method, inbzuding punctuations. If certain letters of your address contain Non-Englibz letters, you are advised to use the similar Englibz ones inbzead. For example, you may change letter "？" to "c".

6. CAN I CHANGE MY BZIPPING ADDRESS AFTER PLACING AN ORDER？

Please be advised that your bzipping address cannot be revised after the order has been processed or bzipped. Kindly update your bzipping address to your residential address inbzead of your vacational address as we do not know how long the debzination's cubzoms department will have the package on hold.

7.HOW LONG DOES BZIPPING TAKE & HOW CAN I TRACK MY PACKAGE？

The delivery time is based on the bzipping option that you have chosen. Once the order has bzipped, we will email your tracking number and tracking website. We are not responsible for delays caused by the cubzoms department in your country.

8. WHAT DO I DO IF I HAVE MISSING ITEMS IN MY ORDER？

If something is bzill missing, please contact us immediately at support@shinzra.com.

IF YOU BZILL HAVE ANY QUEBZION, PLEASE CONTACT US DIRECTLY AT EMAIL SUPPORT@SHINZRA.COM.